Help & Support
Search common questions, or send us a request below.
14 answers found.
Account access
I can't sign in. What should I do?
Check you're using the same method you signed up with (email or Google). If you use email, try "Forgot your password?" on the sign-in page. If you just signed up, open the newest confirmation email first.
Why was I signed out?
For your security, Rigova365 signs you out after 10 minutes without activity and when you close and reopen the site. Just sign in again — nothing is lost.
I didn't get the confirmation email.
Check spam and promotions. On the sign-in page you can ask for a new one; only the newest link works.
14-day trial
How does the free trial work?
Every plan starts with a 14-day free trial, one per account. You pay $0 today. Checkout shows the exact date and time of your first charge before you confirm.
How do I avoid being charged after the trial?
Cancel before the first charge date in Plans & billing. You keep access until the trial ends.
Subscription & billing
What do the plans cost?
Personal $14.99, Family $24.99, Business $29.99 and Complete $39.99 per month, plus any applicable sales tax.
Where can I see my plan, next billing date and receipts?
Open your initials in the top-right corner, then My Profile. Plan & billing shows your plan and next billing date; Your records lists invoices and receipts.
If I cancel, when does access end?
At the end of the period you've already paid for (or the end of your trial).
Card updates
How do I update an expired or declined card?
My Profile → Plan & billing → Update or replace card. You enter the new card on Stripe's secure page; Rigova365 never sees your full card number or security code. If a payment failed, a Pay open invoice button appears there too.
Password resets
How do I reset my password?
On the sign-in page choose "Forgot your password?" and follow the emailed link. After a reset you're signed out on every device. New passwords need at least 12 characters with uppercase, lowercase, a number and a special character.
How do I change my password while signed in?
My Profile → Password → Change password. You'll need your current password.
Privacy
Who can see my information?
Only you, and people you invite into a Household or Business space can see that space. Your profile, address and phone are private to you. Rigova365 never asks for your bank login.
Will support ever ask for my password or card number?
No. Never share your password, full card number, security code or bank login with anyone — including us.
Can I download my information?
Yes. My Profile → Your records → Download my account record.
Contact support
Never include your password, full card number, security code, Social Security number or bank login. We will never ask for them.
If you think someone else got into your account, reset your password now, then choose "Security concern" above.